I've been on hold to Orange this morning for 20 minutes so far. This is so I can chase them for the hundreds of pounds they charged me for calling their customer service line to sort out the problems they caused with my phone. Two weeks after faxing them, I've received absolutely no response to my correspondence by phone or mail.
It's lovely that they are experimenting with social media viral web 2.0 yadayada marketing projects such as the Orange Project, but the incompetent morons might want to spend less money on absurd marketing stunts and more on getting the basics right, such as properly staffing their call centres and looking after their existing customers.
Update: After 45 minutes on hold, I was told that my fax was passed to a team leader, who passed it to their billing integrity department, who replied just today (coincidence!) to say:
"the number dialled is always the number that will show up on the invoice, and I must have dialled 44 44 345 instead of 345".
They couldn't offer a reasonable explanation about why I would occasionally choose to add four 4s as a prefix before dialling. The customer service representative is going to email the department again, and they will get back to me.
I think in just two months Orange have surpassed Vodafone, O2 and T-Mobile in the appalling customer experience stakes.
Previously:
It was more interesting when you were writing about the frogs in your garden. Start digging in your garden once again. It was funny.:-)
Posted by: Poti at September 29, 2006 7:15 PM