Bagel Belly Blog

Cheap flights

On treating customers right:
Back in November I had an unfortunate experience with KLM, when my flight back from Zurich was cancelled and I ended up flying back to a different part of the UK. Getting home cost me a shuttle bus and train ticket, and I decided to claim it back.

Last month I received a cheque, and possibly the best apology letter I've read in a long time. So kudos to KLM for doing the right thing - it's definitely made me consider flying with them again. That's the apology letter they sent over on the right.

On cheap flights:

I noticed a new airline advertised on the side of a bus the other day. In Norwich. Oh gosh. One of my long-term rants is how Norwich is too far from anywhere, and if Ryanair or Easyjet were to start flying from here, it would be a much more reasonable place to do international business.
It seems that the number three low fairs airline in the UK (which I guess means the first one that isn't Ryanair or Easyjet), flybe, is starting cheap flights from Norwich. Hurray!
Sadly, flights are limited from Norwich at the moment - destinations are Edinburgh, Glasgow, Belfast and Jersey - but it's a start. Hopefully they'll add more destinations soon... I'd request Rome, Milan, Madrid, and Zurich to begin with.