It's Monday lunchtime, which means it must be dealing with household insurance time.
Following the terrible service I suffered at the hands of Robert Widdrington awful plumbers (called 12 times and no resolution, hello google), I finally got a sensible quote sent off to NatWest Home Insurance last Tuesday. Today, after speaking with them at length over the phone, they told me they'd cover the emergency callout and the radiator repair, but getting a plumber out to assess the cause of the radiator's failure (£42) was a "consequential loss".
I know, it's only £42, but I'm already shelling out £100 of the repairs, because that's what my excess is. On top of that, they specifically told me they would cover this cost. Gah.
Anyway, they've agreed to go and replay the telephone conversation I had with them back in November, where they told me they would pay for the cost of a callout. They'll then get back to me.
Now all I need to sort out is an insurance policy that will cover me for losses incurred when insurance companies fail to pay out and I'm forced to spend endless days chasing them.