July 17, 2004
Beware of Vodafone
Cutting a very long story short: last month when I was out of the country, I ran into problems using GPRS. After many long phone calls to Vodafone, they finally agreed it simply wasn't working, and then agreed to refund the cost of international calls so I could dial up an ISP in the UK.
This week, they claim they have no record of the hours I spent on the phone to them, and will not refund the £250 of charges.
This matter is still ongoing - I'm at the corresponding with head office stage - but beware. Don't accept anything they tell you over the phone. Get it in writing. Vodafone? Vodaphoney, more like.
Any mobile phone network recommendations? Looks like I'll be switching.
Posted by savs at July 17, 2004 2:34 PM