Sigh. Meanwhile my phone is off for the next four hours while my number is in theory ported. Not that they called or texted to say so, I had to spend 40 minutes waiting for someone to answer the phone to prod them to do it.
In other incompetent moron news, I got a text today asking me to call Orange on another number (which they answered right away). Turns out they were doing a customer service survey, and wanted a few minutes of my time to find out how my experience had been so far. They picked a bad fortnight to ask that.
They scored 10/10 for beating my expectations in friendliness and helpfulness of their call handlers, who have always been polite and courteous. In every other way they scored 0/10 or less. Failed my expectations. Extremely dissatisfied with the service. Wouldn’t recommend them. Would actively discourage others from switching to Orange.
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