Cutting a very long story short: last month when I was out of the country, I ran into problems using GPRS. After many long phone calls to Vodafone, they finally agreed it simply wasn’t working, and then agreed to refund the cost of international calls so I could dial up an ISP in the UK.
This week, they claim they have no record of the hours I spent on the phone to them, and will not refund the £250 of charges.
This matter is still ongoing – I’m at the corresponding with head office stage – but beware. Don’t accept anything they tell you over the phone. Get it in writing. Vodafone? Vodaphoney, more like.
Any mobile phone network recommendations? Looks like I’ll be switching.
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